We at The Unbound deeply care about and respect the privacy of our website visitors, guests, employees and business partners. Through this privacy statement we inform you why and how personal data is processed. In case of any questions or remarks, please do not hesitate to contact us at privacy@unbound-amsterdam.com or alternatively by phone (+ 31 (0) 20 531 22 34).

The Unbound processes information about individual persons, on a daily basis. The Unbound operates in accordance with the law and respects the privacy of the people about whom it receives information and handles that information in strict confidence. In this privacy statement, we explain which personal data The Unbound processes, and for what purposes. The privacy statement does not apply to the processing of personal data by third parties, such as companies and/or websites offering travel or package travel services.

We advise you to read this privacy statement carefully. By using our products or services one agrees to the processing and manner of processing as described in this document. This statement is updated whenever necessary, the most recent version is always published on the website of The Unbound.

Version: Sept 21st, 2020

The Unbound is a trading name of UnboundxFreelodge B.V., registered at the Amsterdam Chamber
of Commerce no. 76637786 and operating at the Tom Schreursweg 40, 1067MC Amsterdam.

Personal Data
The Unbound processes different types of personal data for different purposes. We explain below which personal data we process, and for which purposes.

Guest data
For (the booking of) overnight stays or for renting one of our event spaces, the hotel typically requires your name, address, place of residence, telephone number, date of arrival and departure and your payment details. We can receive these data from third parties with whom you have completed the booking process. We may request additional personal data from you such as your nationality or guest preferences, to enable us to supply you with our products and/or services. We only process health-related data subject to your consent, to enable us to improve our service to you, for example by offering disabled access or complying with dietary restrictions. In addition, we are required by law to check your identity. We will not make a full copy of identity documents. This data will only be used internally and will not be shared with other organisations, for commercial purposes.

Customer service
If you wish to contact us because you have a question, complaint or comment with regard to our hotels, restaurants, services, website(s) or app(s), your contact details will be required, which allows us to contact you or improve our services. If you place an online review or complaint on social media or on a website of a booking partner, we will receive this through the used website and we will use this information to contact you about your complaint or comments or to improve our services.

CCTV monitoring
At the premises of The Unbound there is some CCTV monitoring present for security reasons, this is always kept to a minimum and restricted as much as practically possible in scope and storage.

Licence plates
We may process number plates of vehicles for registration and payment of parking fees. If you use these parking amenities, your license plate number will be registered in order to implement the parking services.

To enable us to provide you with offers that interest you, we may collect commercially relevant information about people, such as demographic data. We can collect information about you from third parties including information from our partners and social media sites, according to your data sharing settings on those websites and platforms.

Social media
The Unbound has a presence on various social media e.g. Instagram, Facebook. We may use your personal data when you use functions on these websites and/or apps, such as when you ‘like’ something on Facebook. We can obtain your personal data via our social media in question whenever you use a function of this kind.

When using our services it is possible to sign up for our newsletters. By means of personalized e-mail messages our newsletters will inform you about exclusive deals and you will be sent service messages. Signing up for our newsletter constitutes consent for collecting your email address and send you the newsletter. An unsubscription option is present within each received email.

Application procedure
The Unbound processes data about applicants by means of personal contacts, by post, by email and/or telephone calls. We collect data such as an applicant’s name, gender, contact details, application letters, education level, and employment history. These data are relevant for completing the application procedure and will be deleted by no later than 4 weeks after that procedure is completed. If you give your consent, we may keep your personal data in its records for longer, so that we may once again contact you, in the future.

By necessity we process personal data of employees, both within the framework of the contract of employment and on the basis of statutory obligations. For information about the processing of personal data of employees refer to your internal contact.

External processing
We provide personal data to our partners so they can process these data for us based on our instructions and in accordance with our privacy policy and other applicable confidentiality and security measures. These partners include IT suppliers for, amongst others, our booking system (MEWS) and restaurant reservations (Formitable).

We share personal data if we believe we are required to disclose that data to comply with applicable laws and regulations, legal proceedings, or requests from government agencies. We will provide your personal data if we are required to do so by law. That might be the case, for example, if the police request data from us in the context of a fraud investigation. Another example might involve a request from a Tax Inspector, who is entitled to demand all information that could be relevant to the imposition of taxation. Finally, the municipal authorities can also ask us to provide data to check the tourist tax return. The Unbound enters into agreements with the recipients of your personal data to
ensure that the personal data are handled confidentially, and adequately secured.

Retention period
We do not keep your personal data any longer than necessary, unless the law requires us to keep your personal data for a longer period of time. Our basic principle is that we keep personal data only as long as necessary to enable us to supply you with our products and/or services. After this goal is achieved, we will delete your personal data to the extent possible.

Non-EU processing
The Unbound is authorised to transfer your personal data to foreign countries. Countries within the European Economic Area (EEA) have the same level of personal data protection. Taking account of the general requirements laid down in legislation and regulations governing privacy, we can transfer your personal details to countries within the EEA.

We will only transfer your personal data outside the EEA if the country in question offers a suitable level of protection.

We maintain a high level of security with regard to guest data. Guest data is stored incrypted. Access to data by The Unbound employees is based on necessity, given the position of the respective employees (need to know principle). Periodically security of its data processing and underlying IT systems is evaluated. If we outsource data handling processes to third parties, we make agreements with these parties on adequate security of personal data. The measures taken are in line with applicable privacy laws and regulations. However, absolute (100%) protection of personal data cannot be guaranteed. If – despite the security measure taken – a security incident takes place, we will take measures to minimize the consequences regarding your privacy.

The Unbound makes use of cookies. A cookie is a small text file that is saved on a visitor’s electronic device the first time they visit a website. The purpose of cookies is to collect information about someone, the website, or statistics. Some cookies are also intended to improve users’ experience of the website.

Types of cookies
We make a distinction between functional and non-functional cookies. We always install functional cookies. Functional cookies are necessary to ensure the smooth functioning of the website. Nonfunctional cookies process personal data outside your field of vision. Non-functional cookies enable us to improve our service provision. These enable us to track detailed statistics and what information our visitors are looking for. We always request your consent for the use of non-functional cookies by means of the cookie consent.

Analytical cookies
We use analytical cookies to collect statistics on users’ use of our website. By analysing website use, we can improve the website for the users. We are using Google Analytics for this purpose and will always anonymise your IP-address for privacy reasons. We use the following non-functional cookies.

Social media cookies
These are cookies that are installed in order to enable use of various social media implementations such as Facebook. These can also be used to assess the effectiveness of an advertising campaign.

Advertising cookies
We use advertising cookies to display personalised advertisements and assess the effectiveness of an advertising campaign. The advertising cookies need to be installed so that advertisements can actually be displayed.

Blocking and deleting cookies
If you do not want our website to be able to install cookies on your computer, you can indicate that in the cookie notification and consent you see when you first visit our website. Did you accept cookies previously? If so, you will no longer see this notification and you can remove the cookies yourself (if so desired). You can also opt to block the installation of cookies via your browser. Have you blocked all cookies? If so, our website will not operate as effectively. We advise you to delete only the cookies you no longer wish to have. You can do this via your browser settings.

You can assert several statutory rights against us: you are entitled to access, correct or supplement and delete your personal data, and restrict the processing of your personal data, as well as to have digital data transferred to you and to assert an objection. We explain these rights below. We also explain how you can assert these rights against us.

Right of access
At your request, we will notify you in writing about whether we process your personal data. Upon making such a request, you must identify yourself using a copy of your driving licence or an identity document. In our response, we will explain which of your personal data we have processed or are still processing and we will provide you with a copy. We will also explain the purpose for which your data were or are being processed, with whom those data are shared, how long we still expect to store these data, and which rights you can assert.

Correction or supplementation
Once you have examined your personal data, you may request us to correct errors or add information to rectify incomplete data. Our response to your request will contain the reasons for that response. If we implement a correction, you will receive an additional statement from us. Any recipients of your incorrect or incomplete data will also receive that statement.

Deletion of data
You can request us to delete your personal data from our systems in one or more of the following cases:
– personal data are no longer necessary for the purposes for which we processed them;
– you withdraw your permission for (further) processing and there is no longer any reason for processing;
– you assert an objection stating reasons and there are no compelling reasons to not honour your objection;
– personal data have been unlawfully processed by us;
– we are required to delete your personal data according to a statutory obligation;
– we collected your data via mobile telephony or Internet services.

Restriction of processing
If you have reported an error or deficiency in your personal data to us, you can request us to restrict the processing of your personal data as long as we are processing your request. You may also request us to restrict our processing of your personal data if you believe that we are processing your data unlawfully, if we no longer need that data, or if you have objected to the further processing of your personal data. After receipt of your restriction request, we will only process the data after obtaining your consent or for compelling reasons (such as judicial proceedings).

Transfer of digital data
If you have provided us with personal data in a structured, commonly used digital file format and we have processed your data with your consent or as part of our performance of an agreement with you, you have the right to request a copy of this data from us. In those cases, you can also request us to forward your data directly to another service provider.

You may object at any time to the processing of personal data that relates to you. That is particularly true when it comes to profiles we have created based on your personal data. We will cease processing your data after we receive your objection, unless we have compelling, justified interests in continuing processing that outweigh your interests, rights, and freedoms.

If we process your personal data for direct marketing purposes, you can object to such processing at any time, upon which we will immediately cease that processing.

Asserting your rights
If you wish to exercise one or more of the rights please contact us at privacy@unboundamsterdam.com. We will reach a decision on your request within 4 weeks, unless we inform you within that time limit that we need a little more time.

Are your personal data being processed based on your consent? You are entitled to revoke that consent. The revocation of your consent will not affect previous processing done based on that consent.

Do you have a complaint about the use of your personal data? We suggest you consult the complaints procedure of the data protection agency. This body is authorised to examine your complaint.

In case of any questions or remarks, please do not hesitate to contact us at privacy@unbound-amsterdam.com or alternatively by phone (+ 31 (0) 20 531 22 34)

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